Our Commitment
Xephylaroayph is committed to your satisfaction with our interior design services and furniture products. This Return Policy outlines terms for returns, exchanges, and refunds.
Custom Services and Furniture
Due to the personalized nature of our services:
- Custom furniture cannot be returned unless defective
- Design consultation fees are non-refundable after services are provided
- Deposits are non-refundable once production begins
- Clients approve designs before fabrication
Stock Items
For non-custom furniture and decor:
- Returns accepted within 30 days of delivery
- Items must be unused and in original packaging
- Proof of purchase required
- Customer pays return shipping unless item is defective
Defective Items
If you receive a defective item:
- Contact us within 7 days with photos
- We will inspect and provide replacement or refund
- We cover shipping for defective items
- Natural material variations are not defects
Return Process
To initiate a return:
- Contact us at +1 (229) 317‑0516 or touch@xephylaroayph.world
- Provide order number and reason
- Receive return authorization
- Package item securely
- Ship to provided address
Refunds
After receiving your return:
- Refunds processed within 10 business days
- Issued to original payment method
- Shipping charges non-refundable unless our error
- Restocking fees may apply
Exchanges
We facilitate exchanges for different sizes, colors, or styles:
- Subject to product availability
- Same return conditions apply
- Price differences may apply
- Contact us before returning
Non-Returnable Items
Cannot be returned:
- Custom or personalized items
- Final sale or clearance items
- Used upholstered items
- Items without original packaging
- Completed design services
Cancellations
Order cancellations:
- Stock items: full refund before shipping
- Custom orders: within 48 hours of order
- Fees may apply after production starts
- Contact us immediately to cancel
Warranty
Furniture includes manufacturer warranties:
- Warranty periods vary by product
- Does not cover normal wear or misuse
- Requires proof of purchase
- We assist with warranty claims
Customer Satisfaction
Your satisfaction is our priority. Contact us with any concerns and we will work toward a fair resolution.
Contact Us
For return questions, contact us at:
Xephylaroayph
2401 Dawson Rd STE T, Albany, GA 31707
Phone: +1 (229) 317‑0516
Email: touch@xephylaroayph.world